Straight to a human

Your way through to 24 Casino support

Our team answers around the clock, so reach live chat, e-mail or phone whenever it suits you in New Zealand, any day of the week.

Get in touch Licensed by the Gaming Control Board Curaçao. 789,000+ players trust 24 Casino.

paid out this week

403,788 NZ$

5,222 players at the tables right now

24 Casino N.V. holds licence OGL/2011/1936/158 issued by the Gaming Control Board Curaçao, operating continuously since 2011.

Average withdrawal time is 21 minutes. With a monthly payout volume of NZ$48M across 10 payment methods, settlements move without friction.

All connections are secured with 256-bit TLS encryption. Games are independently audited by SIQ and BMM Testlabs.

Three routes

Quick answer or full reply?

Use this when you want to know which route suits your question and how fast an answer lands.

An answer in minutes

Live chat suits a quick question, a stuck deposit or a bonus that will not load, and a person is usually with you in about 3 minutes, any hour of the day.

Start chat

Send us the details

Write to [email protected] when you need something explained in full or you are sending details, and a reply typically lands within 24 hours.

Write to us

When waiting is not an option

Call +64 9 733 1105 in NZST for anything urgent or back-and-forth, and you will usually have someone on the line in about 1 minute, day or night.

Call us

Help close to home

24 Casino support for New Zealand players

After this block you will have the local number, the time zone we work in and the people to call if play stops feeling fun.

How to reach us

Phone+64 9 733 1105

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

SupervisorGaming Control Board Curaçao, OGL/2011/1936/158

Help and e-mail

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Escalation path

Take it one step further

Most players worry a complaint vanishes into a queue, so here is the path and how it ends.

You feel the answer was wrong

Explain the whole situation to support in your own words, including dates, amounts and what you expected to happen instead.

Reference number on file

Ask for a reference number and keep it, then reply to the same thread so the history stays together and nothing is re-explained.

Ask for a senior look

Request a review by a manager if the outcome still feels unfair, and give the reference so the case moves to someone senior.

A regulator outside the casino

Escalate to the Gaming Control Board Curaçao when an internal review leaves you unsatisfied, and share the full correspondence with them.

Six desks

Which address do I write to?

This block settles which address to use, so your message reaches the team handling that exact matter.

Account help

General support[email protected]

Verification and documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Know before you wait

How quickly someone picks up

Having read this, you will know which channel answers before your coffee goes cold.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+64 9 733 1105

Phone waiting time1 minute

Have these five things to hand

Line these up first and the first reply usually solves the matter.

Your registered e-mail address
Photo ID and proof of address
Payment card image used
Dates, amounts and reference numbers
A screenshot of the error or receipt

Six details

Who actually operates this site?

Details sit in the open here, because a house that hides its name has something to hide.

Company

Legal name24 Casino N.V.

Company number947584 (Curaçao)

AddressDr. M.J. Hugenholtzweg, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2011/1936/158

Written contact

Support e-mail[email protected]

Real people who understand gambling harm

Several independent New Zealand organisations exist to help when gambling stops feeling like a game. They work separately from us, offer their support without charge, and treat every conversation in confidence.

Gambling Helpline New Zealand. A free phone line and online service giving immediate, confidential support to anyone worried about their own or a family member's gambling.

The Problem Gambling Foundation of New Zealand. Counselling and public education focused on preventing and reducing gambling harm across communities nationwide.

Multi-Venue Exclusion Programme. A scheme that lets a person be barred from multiple gambling venues at once, offering a firm break from temptation.

Find Out More

Six things players ask

What do you want to know about support?

After this you will know what support expects from you and how quickly you can expect a reply.

trustCan I get help late at night or on weekends?+

Yes. Our team answers around the clock, every day of the week, including public holidays. You can reach us at any hour and someone will respond, usually within a few minutes on chat and phone.

trustWhere do I find my account details for support?+

Have your registered email address and, for payments, the card or method you used. Our team identifies your account from those details and never asks you for your password at any point.

trustCan I complain if the answer does not satisfy me?+

Tell the same team again and ask for it to be escalated, or write to our complaints inbox. If the outcome still does not sit right, you can raise it with the Gaming Control Board Curaçao, our regulator.

trustWhat happens when I send my verification documents?+

When we ask for your photo ID, proof of address and a card image, expect verification to take about 39 hours. Sending clear, matching documents first time keeps it close to that window.

trustCan I write to support in my own language?+

Our team replies in English, German, Finnish and Norwegian. English is the main language for New Zealand players, and you are welcome to write in whichever of these feels easiest for you.

trustWhy should I ask for my data to be copied or removed?+

You have the right to ask for a copy of the personal data we hold, or to have it deleted where the law allows. Write to our privacy inbox and the team will talk you through what happens next.