Three things to hand over

Get your 24 Casino identity check done in one go

Every licensed casino has to confirm who you are, and at 24 Casino the check is handled inside 39 hours once your papers arrive.

Start the check now

24 Casino N.V. holds licence OGL/2011/1936/158 issued by the Gaming Control Board Curaçao, operating continuously since 2011.

Check facts

The identity check, line by line

Payouts stalling on paperwork is the worry here, and these six lines take it apart.

Who carries out the check

24 Casino N.V.

Licence it runs under

Gaming Control Board Curaçao, OGL/2011/1936/158

Time once papers arrive

39 hours

Latest point it is required

Before the first withdrawal

Questions go here

[email protected]

Youngest player accepted

18+

Cleared in one pass

Four moves to a clean first pass

This block settles what to photograph, in which order, and what makes a copy bounce back.

Corners in, glare out

Hold your photo ID flat and fill the frame with it, checking that all four corners stay inside while the light sits on the glass rather than behind it.

When the address must match

A bank letter or utility bill from the last few months works best, provided your name and home address are printed in full and the page has not been cropped.

The card only when asked

Card images are asked for on some accounts only, and the copy needs the first six and last four digits visible with the middle covered and the name unblocked.

Waiting turns into clearing

Once your file is complete, the team aims to finish within 39 hours, so you can keep playing while you wait and check the top of the cashier screen for the result.

Three papers, one selfie

Papers that carry the weight

24 Casino keeps the list short on purpose: three papers, sharp copies, no trips back and forth.

Photo ID

ConfirmsYour name, face and date of birth

Copy must showAll four corners, clear print, no flash glare

Proof of address

ConfirmsWhere you actually live

Copy must showFull name, home address, dated within a few months

Payment card image

ConfirmsThe card belongs to you

Copy must showFirst six and last four digits, name visible

From bounced file to approved page

The date you missed. A licence or passport that has already run out says nothing about who you are today, so the reviewer has to say no and the queue starts again. Check the expiry date before you photograph Send a current ID, not the old one

Send it exactly as it came. Trimming the edges or brushing out a shadow takes the file out of the honest category, and reviewers treat a tampered image as no image at all. Upload the untouched original from your phone Retake all four corners in frame

Why does the name differ? When the name on the ID reads differently from the one on your 24 Casino account, the reviewer cannot link the two and wants the mismatch explained. Match the spelling in your account settings Email [email protected] about a name change

Show where the money came from

Mid-way through a review, the payments team may ask where your deposits came from. Holders of licence OGL/2011/1936/158, issued by the Gaming Control Board Curaçao, are obliged to run that check against money laundering. It is routine for every player it touches, never a suggestion that you did something wrong.

Depending on your answer, one or two of these usually settles it:

Recent payslips or salary letter
Bank statement showing savings
Tax return or income summary
Sale of property or vehicle
Pension or benefit statement

Four trigger points

Expect the ask at these four points

Four points where a review starts, so none of them catches you mid-plan.

Cashing out first time

On the day you first request a cash-out, the licence requires an identity check before money leaves, so photo ID, proof of address and your payment card image are pulled up together.

Details that drifted

Details that drift from your paperwork, such as a maiden name or a shifted address, prompt a fresh look so the account holder and the documents describe one person.

Before play, not after

Where age is not yet certain from the details you gave at sign-up, a photo ID is requested to confirm you are 18 before play continues.

A wallet you just added

Add a wallet or a card you have not used here before and the reviewer may ask for an image of it, simply to confirm the account belongs to you.

At the withdrawal screen

The questions players send most

The worry most people bring here is a payout frozen mid-check, and here is how it actually goes.

When does 24 Casino actually need my documents?+

By the licence, the check has to be done at the latest before your first withdrawal leaves the account. It can come up sooner, though: some players are asked at registration or straight after the first deposit. Sending the papers early means nothing slows down later.

Will I have to send the same documents again?+

Usually not. Once a document has passed, it stays on file and covers later withdrawals. A fresh copy is only requested when the old one has expired, such as an out-of-date photo ID, or when your details no longer match what we hold.

Is my passport safe once I upload it?+

Everything you send travels over 256-bit TLS encryption and is seen only by the team handling the check. It is used to confirm identity and to meet the conditions of the Curaçao licence, nothing else. Privacy questions go to [email protected] at any hour.

What happens if you reject one of my documents?+

You get a message saying exactly what was wrong, and a new copy is all that is needed. Blur, glare or a cropped edge cause most rejections, so retake the shot in daylight with all four corners showing. Nothing is closed or lost while you fix it.

Why are you asking where my money comes from?+

That question is a routine duty under the licence and applies to players generally, not to you personally. It helps keep laundering and match-fixing money out of the games. A payslip, bank statement or similar record is normally enough to close it.

I got married and my name changed. What now?+

Send the photo ID in your new name together with the document that shows the change, such as a marriage certificate. The check needs your account name, your ID and your payment cards to match each other. One email to [email protected] sorts it out.

How long does the whole check take?+

Allow up to 39 hours from the moment your papers arrive, though plenty are finished far sooner. Photos taken in good light with no glare are cleared fastest. If the clock is running, live chat gets a person to you in about 3 minutes.