Five Tools, One Account

24 Casino Responsible Gambling Tools

Play only if you are 18+, and every 24 Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set Your Deposit Limit

24 Casino N.V. holds licence OGL/2011/1936/158 issued by the Gaming Control Board Curaçao, operating continuously since 2011.

Ground Rules You Can Check

Check the Basics, Then Decide

After this block you will know the age rule, who licenses us, where to call and whom to email.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2011/1936/158

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Inside Your Account

Open Your Account and Check the Five

This block settles which controls exist in your account and what each one changes for you.

A Ceiling on Top-Ups

Cap what leaves your card or wallet each day, week or month. Switch it on before a session rather than after a figure you did not plan for.

An Outer Edge on Losses

Set the net amount you are prepared to see go in a period, then stop when it is reached. It suits players who want an outer edge beyond the deposit cap.

Timed Reminders

A quiet nudge arrives at the interval you choose, so a long evening does not pass unnoticed. Turn it on if you play with the screen close and the clock far.

When a Pause Is the Point

Close your play on this account for a period you select, and the account stays shut until it ends. Choose it when a break is what you actually want, not a smaller stake.

Figures in Front of You

A check appears at set points showing how long you have played and what has gone in. Switch it on to keep the figures in front of you as the session moves.

Four Short Steps

The Route From Login to a Working Cap

After this block you will have set your first limit and seen it confirmed in the account.

Where the Controls Sit

Log in with your email address and open your profile menu, where your account details and controls sit together. Check that you are in the limits area before changing anything.

Choosing Your Guardrail

Pick the control you want: a deposit limit, a loss limit or a session time reminder. Each one changes something different, so decide which outcome matters most to you.

Set the Span First

Decide how long the setting should run and check the period before you commit. A shorter span suits a fresh start; a longer one holds when the mood shifts.

A Visible Limit

Confirm the setting, then return to the limits screen to see the figure you chose displayed. If it does not appear, contact the support team and ask them to check it.

A Day Away Or A Long Stop?

A Short Freeze On Play. A time-out freezes play for hours or days without closing your account. Start it from the casino account settings before a session, not after a losing run. Your balance and history stay in place while access waits.

Months Of No Entry. Self-exclusion closes your access for months, and it cannot be undone early once it is running. Set it in the casino account when a pause feels too easy to reverse. Your account stays closed until the chosen span runs out.

Set It In Your Account. New Zealand runs no national exclusion register, so the casino account is the place to exclude yourself here. Choose self-exclusion there and it covers your play with us. Gambling Helpline Aotearoa answers around the clock if you want to talk it through first.

Is a Young Person in the House?

No Documents, No Payout. Reaching the games takes an age check at sign-up and a look at identity documents before any money is paid out, so a young person cannot open a working account under a borrowed phone.

Fit a Filter First. Locking the browser or app with a gambling filter stops a site from loading at all, which is often easier than asking someone to explain why they reached it.

Talk First, Then Ring. Sitting down for a calm talk without blame and then ringing the Gambling Helpline Aotearoa on 0800 654 655, free at any hour, gives families a place to start.

Signs That Say Stop

Catching these signs early keeps a habit from growing into a debt. Set a deposit limit before the next session rather than after a loss, or take a pause while it is still your own choice.

Read through these and notice how many sound like your week.

Chasing a loss with a bigger stake
Playing past the time you planned
Borrowing money to keep playing
Hiding your play from family
Feeling flat when you are not playing
Spending bill money on a session
Trying to win back what is gone

Free Support

Free Help Around New Zealand

Support here stays free, confidential and separate from your account, which is how we think help should work.

Gambling Helpline Aotearoa

Call the helpline for confidential advice on your own play or a relative's, with lines open every hour of the week. Free text is available too when talking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the foundation for free counselling, peer and cultural support through clinics across the country. Freephone and text lines run on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Read the Health New Zealand information site for signs of harm and practical tips, plus a finder for support close to you. It serves players and their families alike. safergambling.org.nz

Limit Help

Your New Zealand Questions

The fear that a limit or a pause is stuck once chosen, or lasts longer than it should.

What does a short pause do to my account?+

A pause freezes your access to play for the span you pick, while your balance and records stay where they are. The account opens again by itself once that span ends, so nothing has to be undone by you.

Can I change a limit after I have set it?+

Yes. You change it in the same part of the account where it was first set, so there is no separate request to send. A cap that is loosened is a fresh choice, and the sensible moment to make it is before a session, not after a loss.

Does self-exclusion here block me at other casinos too?+

No. New Zealand has no national self-exclusion register, so a self-exclusion set in your account with us covers this casino only. If you want other operators blocked as well, you arrange that with each of them yourself.

How do I close my account permanently?+

Write to [email protected] and ask for the account to be closed for good, from the email address on your profile. Support can take a further deposit block alongside the closure if you want the break to be firmer.

Can I set a deposit limit from my phone?+

Yes. The mobile version of the account carries the same gambling controls section as the desktop one, so the deposit, loss and time settings all sit within reach. Whatever you set there applies to the account, not just to that one device.

Can I end a self-exclusion before the period is over?+

No. A self-exclusion stands for the whole period you chose and cannot be lifted early by us, which is exactly what gives it weight. Pick a length you can hold to, and treat the end of it as a fresh decision rather than a formality.